Delivery and Warranty

ABOUT DELIVERY

Self Pick Up for In-Stock Items:

We will send an email or WhatsApp within 3 working days to notify the time of self-collection, after payment confirmation.

Standard Delivery for In-Stock Items:

All goods to Hong Kong (except for large items) will be shipped by SF Express within 3 working days after payment confirmation.

Large cargo (such as hard boards) requires extra time to arrange shipment, we will contact you separately via WhatsApp or Phone or Email to arrange delivery within 3 working days after payment confirmation.

For Back-Order Items:

For regular size items (including Inflatable Boards), we will ship the items to your shipping address within 3 working days after the item(s) arrived in Hong Kong.

For Large cargo (such as hard boards), we will contact you separately via WhatsApp or Phone or Email to arrange delivery to your shipping address within 3 working days after the item(s) arrived in Hong Kong.

ABOUT WARRANTY 

(Not applicable to Used / 2nd hand products)

For all Molokai products:

Whatzsup is the Official Distributor of Molokai SUP equipment in Hong Kong.
All Molokai products purchased from Whatzsup include 2 year Warranty.
Warranty covers manufacture defects and quality issues up to one year.
Important: Manufacture defects and quality issues do NOT cover:

  1. Damage or defects caused by impact with any materials or objects (Such as boat, ramp etc).
  2. Damage or defects caused by collisions, abuse, misuse or accidental damage.
  3. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  4. Damage or defects caused by inappropriate storage or handling.
  5. Damage or defects caused by exposure to temperatures over 60°C and under 0°C.
  6. Damage or defects caused by natural events such as floods, earthquake, fire, etc.
  7. Damage or defects caused by alterations or modifications including the use of an improper accessories.
  8. Damage or defects caused by unauthorised repairs.
  9. Damage or defects caused by the usage of the board after a claim is reported.
  10. Damage or defects caused by flat landings.
  11. Damage caused by excessive UV/Heat Exposure (shown by distinct yellow glue staining around seams or fading of parts such as fins and logos).
  12. Any damage except manufacturing defects in material or workmanship.
  13. Damage or defects caused by storage of the board in closed, damp conditions (for example a wet board bag.
  14. Damage or defects caused by impact with the seafloor.
  15. Damage caused by without paying due regard to the instructions / guidelines / warnings come with the products

Warranty does not apply to Molokai Products purchased from places other than Whatzsup HK or its authorised distributors.
Customer is required to show proof of purchase before claiming any warranty.

Warranty does not apply to 2nd hand / Used Products, Clearance Sale Products, Custom Made Products and Specially listed Products

The product conditions will be assessed by Whatzsup. Based on such assessment, our team reserves the right as its sole and absolute discretion to accept or refuse the request for returns, exchange or repair.

Even outside warranty coverage, repair services may be provided depending on the extend of the damage subject to a repair fee. Team Whatzsup will assess the damage and cannot guarantee all damages can be repaired.

Whatzsup DO NOT accept return, exchange or refund for products that
are used, or for reasons other than manufacturer defects / quality
issues.

For all GoPro products:

All GoPro products sold at Whatzsup are Hong Kong Distributor Authorized Goods (Microworks)
Please check https://www.microworks.com.hk/en/cs_center.php?cate=csTerms for details warranty terms and conditions.

For all ONE product:

For standard and custom items, all ONE products purchased from Whatzsup includes 1 year Quality Warranty.
Quality Warranty covers manufacture defects and quality issues up to one year.
Important: Manufacture defects and quality issues do NOT cover:

  1. Damage or defects caused by impact with any materials or objects (Such as boat, ramp etc).
  2. Damage or defects caused by collisions, abuse, misuse or accidental damage.
  3. Breakage or defects as a result of prior damages.
  4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  5. Damage or defects caused by heel dents.
  6. Damage or defects caused by non-recreational use.
  7. Damage or defects caused by inappropriate storage or handling.
  8. Damage or defects caused by exposure to temperatures over 60°C and under 0°C.
  9. Damage or defects caused by natural events such as floods, earthquake, fire, etc.
  10. Damage or defects caused by alterations or modifications including the use of an improper accessories.
  11. Damage or defects caused by unauthorised repairs.
  12. Damage or defects caused by the usage of the board after a claim is reported.
  13. Damage or defects caused by flat landings.
  14. Damage or defects caused by improper mounting or adjustment of bindings or footstraps.
  15. Any damage except manufacturing defects in material or workmanship.
  16. Damage or defects caused by storage of the board in closed, damp conditions (for example a wet board bag).
  17. Damage or defects caused by impact with the seafloor.
  18. Products show material differences from their original conditions.
  19. Damage caused by without paying due regard to the instructions / guidelines / warnings come with the products

Warranty does not apply to ONE Products purchased from places other than Whatzsup HK or its authorised distributors. Customer is required to show proof of purchase before claiming any warranty.

Warranty does not apply to 2nd hand / Used Products, Clearance Sale Products, Custom Made Products and Specially listed Products

The product conditions will be assessed by Whatzsup. Based on such assessment, our team reserves the right as its sole and absolute discretion to accept or refuse the request for returns, exchange or repair (No returns or refund for Custom Products).

Whatzsup DO NOT accept return, exchange or refund for products that
are used, or for reasons other than manufacturer defects / quality
issues.

For all other items:

Please see “About Returns / Refund / Exchange” for details.

How to claim the warranty?

Please contact us on WhatsApp (+852 ‭9663 9055) or Email (info@whatzsup.com.hk), and provided us with the proof of purchase (e.g. receipt) obtained from Whatzsup or its authorised distributors, and photographic / video evidence of the issues.

We will assess the issue and reserves the right as its sole and absolute discretion to accept or refuse the request for returns, exchange or repair.

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