產品保養

對於所有Molokai產品：

Whatzsup 是 Molokai 直立板設備在香港的官方代理。
從 Whatzsup 香港購買的所有Molokai產品都包含2年保養。
保養包括2年的製造缺陷和質量問題。
重要提示：製造缺陷和質量問題不包括：

1. 因與任何材料或物體（例如船，舷梯等）碰撞而造成的損壞或缺陷。
2. 由碰撞，濫用，誤用或意外損壞引起的損壞或缺陷。
3. 由於運輸，裝載，卸載，掉落或出水而造成的損壞或缺陷。
4. 因不適當的存儲或處理而造成的損壞或缺陷。
5. 暴露於60°C以上和0°C以下的溫度導致的損壞或缺陷。
6. 自然災害造成的損壞或缺陷，例如洪水，地震，火災等。
7. 因改動或修改（包括使用不合適的附件）而導致的損壞或缺陷。
8. 未經授權的維修導致的損壞或缺陷。
9. 申請索賠後，由於再度使用產品而造成的損壞或缺陷。
10. 平坦著陸造成的損壞或缺陷。
11. 過度UV紫外線/熱暴露造成的損壞（接縫周圍膠水變黃、尾鰭和logo等部件褪色）
12. 除材料或生產上的製造缺陷外的任何損壞。
13. 在封閉，潮濕的條件下存放器材導致的損壞或缺陷。
14. 因海底撞擊而造成的損壞或缺陷。
15. 未根據隨附說明/準則/警告而使用產品引起的損壞

保修不適用於從 Whatzsup HK 或其授權分銷商以外的其他地方購買的 Molokai 產品。在要求任何保修之前，客戶必須出示購買證明。保修不適用於二手產品、清貨產品、定制產品及特別列出的產品。產品保養申請將會先由 Whatzsup 評估，我們的團隊保留接受或拒絕退貨、換貨或維修請求的絕對權利。即使超出保修範圍，Whatzsup 也可能因應損壞程度提供維修服務，並收取維修費。 Whatzsup 團隊將評估實際損壞程度，並且不能保證可以修復所有損壞。Whatzsup 不接受任何已使用的產品，或由於製造商缺陷/質量問題以外的其他原因的退貨/退款/換貨。

對於所有 Starboard 產品:

Understanding how the warranty claim system works and what information is needed to successfully process a claim will help us streamline the procedure to return a result within two to five working days.

Missing information is the most common cause for delays and can lead to the claim being rejected altogether.

This form should be completed by the customer and sent to the original dealer who will then filter and forward it to Starboard’s National Distributor. Or it can be completed by the shop on behalf of the customer and sent to the Starboard National Distributor.

If the information is complete, Starboard’s National Distributor will return a result within two to five working days.

Warranty Terms & Conditions:

• This warranty is only valid to the original purchaser or the board from the original dealer.
• Composite (Hard) Board: 1 year warranty from the end consumer purchase date. No limit on years from production date.
• Inflatable Board: 2 years warranty from the end consumer purchase date.

This warranty does not cover the following claim conditions:

1. Damage or defects caused by impact with any materials or objects (incl. ramps and sliders).
2. Damage or defects caused by collisions, abuse, misuse or accidental damage.
3. Breakage or defects as a result of prior damages.
4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
5. Damage or defects caused by heel dents.
6. Damage or defects caused by non-recreational use.
7. Damage or defects caused by inappropriate storage or handling.
8. Damage or defects caused by exposure to temperatures over 70°C and under 0°C.
9. Damage or defects caused by natural events such as floods, earthquake, fire, etc.
10. Damage or defects caused by alterations or modifications including the use of a larger fin than specified.
11. Damage or defects caused by repairs.
12. Damage or defects caused by the usage of the board after a claim is reported.
13. Damage or defects caused by flat landings.
14. Damage or defects caused by improper mounting or adjustment of bindings or footstraps.
15. Any damage except manufacturing defects in material or workmanship.
16. Damage or defects caused by storage of the board in closed, damp conditions (for example a wet board bag).
17. Damage or defects caused by impact with the seafloor.

A warranty claim has to be filed with the original dealer where the purchase was made or directly with the national distributor in the country of purchase.

Starboard’s responsibility is limited to repair or replacement of the defective product. Neither Starboard nor any of its representatives will be responsible for any losses or damages incurred as a result of loss or use of the product.

對於所有GoPro產品：

在 Whatzsup 出售的所有GoPro產品均為香港經銷商授權商品（Microworks）
請查看 https://www.microworks.com.hk/tc/cs_center.php?cate=csTerms 以了解詳細的保修條款和條件。

對於所有其他項目：

如果您遇到此處未列出的商品的製造商缺陷/質量問題，請通過 WhatsApp 與我們聯繫，我們將盡力為您提供幫助。

如何索賠保修？

請通過 WhatsApp（+852 ‭9663 9055）或電子郵件（info@whatzsup.com.hk）與我們聯繫，並向我們提供從 Whatzsup 或其授權分銷商處獲得的購買憑證（例如收據）以及相關問題的相片/錄像證據。
我們將評估該問題，並保留接受或拒絕退貨，換貨或維修請求的絕對權利。